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Arrow Health
  • ABOUT US
    • CLINICAL APPROACH
    • OUR STORY
    • THE TEAM
    • BUSINESS ADVISORY BOARD
    • MEDICAL ADVISORY COMMITTEE
    • CAREERS
  • GET HELP
    • I NEED HELP
    • SOMEONE I LOVE NEEDS HELP
    • MY CLIENT NEEDS HELP
  • PROGRAMS
    • DETOX & WITHDRAWAL
    • INPATIENT REHAB
    • FAMILY SUPPORT
    • OUTPATIENT PROGRAM
    • COUNSELLING
    • VICROADS BEHAVIOUR CHANGE PROGRAMS
    • ADOLESCENT PROGRAM
    • INTERVENTION SERVICE
    • FORENSIC SERVICES
    • AFTERCARE PROGRAM
  • PRIVATE HEALTH INSURANCE
  • CONTACT US
  • BLOG
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Important Information

03 9533 7888

enquiries@arrowhealth.com.au
86A Kooyong Rd, Armadale VIC 3143

Download Questions To
Ask When Choosing a
Private Rehab

To download the checklist, please complete the form below and you will be redirected to the download page.

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    Am I Covered?

    To download the checklist, please complete the form below and you will be redirected to the download page.

      VicRoads Behaviour Change Program
      Refund Policy

      Cancellation and Refund Policy

      Arrow Health has a strict policy for cancellations and refunds. There is a high demand for these programs which means that if you book in and don’t attend, that is a place that someone else could have taken but missed out. Therefore, to receive a full refund, you must give us a minimum of 5 business days’ notice before the commencement of your first session if you are not attending the booked course. If you do not give 5 business days’ notice of your non-attendance you will not be eligible for a refund.

      Non-refundable fees which apply to all program cancellations:

      $50 administration fee

      $67 VicRoads Recovery Fee

      $25.00 fee (Copy of Certificate of Completion)

      If you breach the client’s rights and responsibilities policy and Arrow Health cancels your attendance, you will be ineligible for a refund and ineligible to transfer to another Behaviour Change Program provided by Arrow Health.

      If you miss any of the course dates or are late to any of the sessions, you will not be granted entry to the course and will be ineligible for a refund. Please refer to our transfer policy. In the event that you are unwell, and do not attend the program, you will be required to present a medical certificate within 5 business days of the program commencement date, to be eligible to transfer to another program in line with our Transfer Policy.

      If you wish to transfer to another program, please refer to the Transfer Policy below.

      Transfer Policy

      Upon payment of your program, you have reserved your spot for the specified date. You are required to attend the dates booked. Should you wish to transfer to another date, you must notify Arrow Health at least 5 business days’ prior to the first session. A transfer to another date will only be allowed if there are vacancies, and you provide us with sufficient notice. Transfers requested with less than 5 business days’ notice may result in you forfeiting your fees paid unless you can demonstrate a satisfactory reason for being unable to attend and provide documentation and evidence of this, such as a medical certificate.

      If you attend the first session, and then are unable to attend the subsequent session(s), with documented evidence such as a medical certificate, you may be able to transfer to another session. This will incur a $100 transfer fee. Transfers with less than 5 business days’ notice and or no medical or documented evidence will require a new spot to be secured and will incur the full cost. In the event that you do not provide Arrow Health with sufficient notice as specified above, with no documentation, you will forfeit all fees paid and will be required to rebook and pay at full cost.

      VicRoads Behaviour Change Program

      To find out more about our VicRoads Behaviour Change Program, please complete the form below and we will be in touch within 1 business day.

        How would you prefer to be contacted?

        Which course are you interested in?

        Intervention Services

        To request an intervention, please complete the form below and we will be in touch within 1 business day.

          Arrange A Visit

          To arrange a visit to the rehab, please complete the form below and we will be in touch within 1 business day.

            Family First Step Program

            If you are interested in joining the Family First Step Program, please complete the form below and one of our family therapists will be in touch within 1 business day.

              Enquiry Form

              To find out more about our programs, please complete the form below and we will be in touch within 1 business day.